Mystery Shoppers, Hidden Cameras And Customer Service
With today’s economic situation, competition to get and keep customers is more fierce than ever before. Which makes the mystery shopper’s role even more important today than in the past. The information they collect helps big retail organizations provide additional training and make crucial decisions when it comes to customer relations and providing excellent service so that customers will return.
In the past, retailers had to rely on their mystery shoppers opinions to the the type of service and help they received from a store, restaurant or hotel staff but, with new technology small hidden cameras are being used in conjunction with the mystery shoppers own opinion to evaluate customer services.
These hidden cameras can come in many forms such as pens and buttons or hidden in hats or bags. These devices are so clever that no one knows they are there so there is no chance that clerks, servers, or other members of the staff will be on their best behavior because they know that they are being caught on tape. This means that the corporate office is going to get an honest view of how staff in a given store treats the customers they serve.
Mystery shoppers with wearable cameras can provide a great deal of information that will help business provide better customer service. Gather information on how staff answers customer inquiries, handle customer complaints and how well they provide service, can be helpful in developing specific training programs to better meet customer needs.
These secret shoppers with hidden cameras can also help management identify specific problems with employees they have received complaints about in the past and help identify those employees that deserve accolades for their ability to meet the needs of their customers.
Hidden cameras make using mystery shoppers more beneficial than ever before as managers and owners can get an unbiased view of how their staff treats customers on a regular basis when the person in charge is not watching.
Mystery shoppers are now being used both in the retail and service industry and they and small video cameras provide a fund of information about various staff from maids to desk clerks in hotels and motels, wait staff and cashiers and even food preparation in dining establishments and store personnel in retail stores.
This information helps to identify and correct problems which can give businesses who use secret shoppers and hidden cameras the advantage when it comes to improving customer relations and building loyal clientele. Which in the end benefits the customer as they will enjoy a more pleasant shopping or dining experience as the staff of each establishment goes out of their way to provide their customers with the best and friendliest service they can.
Earn More Money: How to Be a Secret Shopper
The first option to explore is an activity that could make many modern consumers happy. If you like shopping, why not get paid to do it, and pick up some additional perks along the way? Secret shoppers or mystery shoppers are hired by corporate executives who want to get a real indication of how the companies’ branches, offices, or franchises are operating.
The Premier Mystery Shopping Company
Secret Shopper is accepting applications for qualified individuals to become mystery shoppers. It’s fun and rewarding, and you choose when and where you want to shop. You are never obligated to accept an assignment. There is no charge to become a shopper and you do not need previous experience.