Remote viewing capabilities allow you to access and control your DVR from anywhere in the world via the Internet. Your DVR must be setup on a LAN before this capability can be enabled, and the LAN must have a high-speed connection to the Internet for efficient data transfer to occur. This procedure requires that the network router be configured to enabling port forwarding to your DVR. If your DVR is setup on a LAN serviced by a network administrator, that person should configure the network for port forwarding. If you are setting up remote viewing on a home network, do the following.
Tip: Supercircuits provides complete technical support for viewing your DVR within your LAN. However our support team cannot assure complete technical assistance for products from other manufacturers, such as routers and modems. Refer to your product documentation, or contact your internet service provider for support on setting up port forwarding.
This procedure requires that the network router be configured to enabling port forwarding to your DVR. If your DVR is setup on a LAN serviced by a network administrator, that person should configure the network for port forwarding. If you are setting up remote viewing on a home network, do the following.
1. Configure your router for port forwarding to the DVR using the network information included in Table 1. For instructions, refer to the user documentation for your router and/or the information and service provided at http://portforward.com.
If you are setting up a DMR27U, DMR28U, or DMR29U, configure your router to port forward the DVR’s Web Port, Port (video port), and Port # +10. For example, if the Web Port is 24 and the (video) Port is 8000, configure your router to forward ports 24, 8000, and 8010 to the local IP address of the DVR.
If you are setting up a BLK-DH Series or DMR7X Series DVR, configure your router to port forward the DVR’s assigned Port plus the Port # +4. For example, if the assigned Port is 9350 (default) Port 9354 should also be forwarded. Also forward the Web Port, 80.
2. Determine if your router has a dynamic IP address (one that can change arbitrarily, often used by internet service providers (ISPs) for cable/DSL modems) or static IP address (unchanging). If you are unsure, contact your ISP for this information. If you have a dynamic IP address, go to step 4. If you have a DMR6X DVR or a BLK-DM series DVR and a dynamic IP address, call Support at 1.877.995.2288 for specific instructions.
3. To find the static IP address assigned to your LAN, go to http://www.whatismyip.com from a computer on the same LAN as your DVR. The IP address displayed is the IP address you will use to log in remotely. Keep this in your records. Skip to step 6.
4. If you have a dynamic IP address, it is convenient and recommended to use a dynamic name server service, such ashttp://www.dyndns.com (a free service), to set up a remote connection with a fixed hostname to your LAN. If you use DynDNS, the following steps are helpful:
- On dyndns.com under “Resources”, select Home DNS Solutions.
- On the “Home Solutions” page, click the link for Dynamic DNS.
- Under “Documentation” select the link How-To.
- Follow the instructions to set-up an account. Record the DynDNS Hostname, DynDNS Username and DynDNS Password in the table below.
5. After setting up a DynDNS account, the (dynamic) IP address specified in the account Hostname must be updated whenever it changes. Depending on your system configuration, either of two options can be used to automatically update the IP address set in your DynDNS Hostname:
- If you have a DDNS-supported router (see manufacturers information), do the following to configure your router to automatically update your DynDNS with your dynamic IP address.
- Login to your router (see manufacturer’s instructions).
- Search for a page, tab, or configuration setting labeled “DDNS”.
- Enter your DynDNS Hostname, Password and Username.
- Click Save Settings or Apply. Your router should now automatically update your DynDNS with your current IP address.
- If you have a PC running continuously on the LAN with the DVR, do the following to download and install software that automatically updates your DynDNS account when the IP address of your router changes:
- Go to http://www.dyndns.com/support/clients and click the Download link.
- Install the “Updater” program. When prompted, make sure you select Install as Windows Service.
- Enter your DynDNS Username and Password, and select your Hostname.
- Click Apply. Your PC should now automatically update your DynDNS Hostname settings with your current IP address.
6. Whether you have a static IP address or set up a DynDNS account for a dynamic IP address, Table 3 shows the remote viewing option for several DVR models. Following are different ways to view your DVR on a PC via the Internet:
- Install and use the remote viewing software on the CD provided with your DVR.
- In the URL field of your Internet browser, enter the IP address of your router with port number of your DVR in the format: http:// For example, if the static address of your router is 22.214.171.124, enter: http://126.96.36.199. Exception: If you are accessing a DVQ19N or if the default Web Port number was changed (from the default = 80), use the URL format: http://:
Table 3. DVR viewing software
|DVR Model||Software||Built-in Web||Web Based Software|
|BLK-DH/DM Series||SC Black® Network Viewer||Yes||Downloaded from DVR|
|DMR22-3/23-2||IVMS 4000 (2.0)||Yes||N/A|
|DMR40/41/42DVD||Video Viewer||Yes||Downloaded from DVR|
|DMR62DV||CMS – Network Viewer||Yes||Downloaded from DVR|
|DMR70/71/72||CMS – Network Viewer||Yes||Downloaded from DVR|
- In the URL field of your Internet browser, enter the IP address of your router with port number of your DVR in the format: http:// For example, if the static address of your router is 188.8.131.52, enter: http://184.108.40.206. Exception: If you are accessing a DVQ19N or if the default Web Port number was changed (from the default = 80), use the URL format: http://<static IP address>:<Web Port>
- Access the DVR using your DynDNS account and hostname.
- Use the Web Based Software and URL listed in Table 3 for your DVR.
7. Verify that your DVR is enabled for WAN access. Refer to the documentation provided with your DVR.